Services Page｜Fluv｜Pet Sitter Platform｜Pet Care at Home, Pet Sitter, Cat Babysitter

Why can I trust Fluv's sitter to take care of Fluv's children at home?

Fluv is the largest pet care platform in Hong Kong and Taiwan. Through the three core elements of “100% real person review, full pet guarantee, and transparent reporting system”, we ensure that your furry child can also receive the most professional and secure care in a familiar home.

Real name certification and qualification review

✔ ︎ 100% real identity verification:All sitters are required to pass an identity check to ensure that the personnel are authentic and reliable.
✔ ︎ Caring experience review:Select talents with pet care experience and pass the platform knowledge test.
✔ ︎ Legal guarantee agreement:All sitters are required to sign a service guarantee agreement before listing, and agree to take full care of them.

Evaluation system

✔ ︎ 100% real parent feedback: Owners who have completed the service leave comments and reject false reviews.
✔ ︎ Open and transparent service records: You can check the sitter's past star ratings and select the most secure target.
✔ ︎ Immediate dynamic reference: Learn about the sitter's meticulous level and interactive style through sharing with other owners.

Recognize the sitter in advance at the home

✔ ︎ Face-to-face communication on site: Before the official service, you can schedule a home visit to check the sitter's relationship with the child.
✔ ︎ The handover of environment and demand: The site changes feeding habits and environmental flow lines to greatly reduce the risk on the day of service.
✔ ︎ Dissatisfaction Full refund: If you don't feel suitable after visiting your home, you can directly cancel the order without deduction, giving you maximum trial benefits.

➢ Check the home visit list (matters confirmed by the sitter)

Full service report

✔ ︎ Immediate entry and exit notifications: The sitter will be notified with a message when arriving and leaving, so you can keep track of when you move in.
✔ ︎ Record of eating, drinking, and sleeping: Full photos and text report on the feeding, excretion, and mental state of the furry child.
✔ ︎ Cloud record saving: All care procedures are archived in the app and can be subscribed at any time.

Key delivery guarantee

✔ ︎ Exclusive guarantee agreement: You can sign a separate “Prohibition of Duplication of Key Agreements”, which is more secure by law.
✔ ︎ Sealed delivery mechanism: Supports sealed delivery of envelopes to ensure transparent key flow.
✔ ︎ Cloud record saving: All care history is archived in the app and can be viewed at any time.

➢ View the key agreement

Can be equipped with a camera

✔ ︎ Watch anytime when you are away: Owners are encouraged to bring their own camera (such as Tapo, etc.) to watch the child immediately.
✔ ︎ Safeguarding the rights of both parties: Video recording is the best third-party certification, so there are no dead spots in the care process.
✔ ︎ Professional app connection: Remote monitoring through a mobile phone makes you feel at ease as if you were there.

Safety respects privacy

✔ ︎ Limited scope of activities: The sitter only moves within the area permitted by the owner and strictly abides by the privacy of the home.
✔ ︎ Video recording equipment is transparent: Encourage the owner to set up a camera, so mutual trust between the two sides is more guaranteed.
✔ ︎ Strict standard process: Sitters are strictly prohibited from carrying out acts unrelated to care without consent during the service period.

Fair trade guaranteed by third parties

✔ ︎ Safe deposit: The platform will only refund the sitter after the service is completed and confirmed.
✔ ︎ If you are not satisfied with the refund mechanism: If the sitter does not provide services as agreed, the platform provides a complaint and refund guarantee.
✔ ︎ Transparent evaluation system: Every transaction has a real evaluation, and the best quality sitters are selected.

Pet safety guarantee

✔ ︎ Exclusive accident protection: If there is an accident during the service period, the maximum service period is provided HK$5,000 Guarantee theory.
✔ ︎ Emergency Medical Assistance: In the event of an outbreak, the platform and the sitter will help contact the veterinary doctor as soon as possible.
✔ ︎ professional legal counsel: The platform is equipped with legal advice to comprehensively protect the rights and interests of children and owners.

➢ Learn more

Customer Support

✔ ︎ Multi-channel instant consultation: Transmissive at any time LineContact live customer service to resolve your urgent needs.
✔ ︎ Professional local team: Direct service from the head office team located in Taipei, Taiwan, with zero communication barriers and professional guarantee.
✔ ︎ Guarded throughout service hours: Quick response during business hours to ensure your booking and care process is smooth.

➢ Contact Support Line

Comparison of major pet care services

Mau children are family members and it is important to choose the way they care for them. We have organized a comparison of the various common services so you can choose the best companion and care for your child with confidence!

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General Pet Inn

Fluv Pet Sitter 👑

Personal Operated Pet Sitter

Spatial environment

Most of the cages are small and have limited space; there will be some shared activity areas for unrelated cages.

Resilient and spacious environment in babysitting or at home

Varies according to individual circumstances, quality is difficult to confirm

How to care

Timely feeding, more systematic care, limited individual care

Customised service to meet the individual needs of children

Individually arranged, no uniform standard

Pet Insurance

There is usually no additional pet insurance, or some premium plans come with insurance

All services include pet insurance for peace of mind

Most are uninsured

Caregiver Audit

Basic interview training, high flow rate, uneven qualification

Platform-reviewed and certified, with fair and transparent reviews available for reference, regularly screening service quality

No external audit, qualifications must be checked

prices

Low to high price, higher depending on the facility, regardless of the cage

Price family, flexible to choose according to demand, the cheapest 5 cats a day costs only $400

Price is floating high and you need to compare it yourself

Transaction Protection

More on-site payment or prepayment, dispute handling according to store requirements

Using the platform's third-party payment mechanism, the service is confirmed without errors before funding is granted to the sitter

Mostly private transactions, lack of safeguards and complaints mechanisms

Individual attention

Low to medium, mainly care according to a fixed process, need to look at the number of people staying on the same day

High, provides one-to-one or small-scale care

Not necessarily, depending on the arrangement of the sitter

Update return frequency

View hotel rules, usually simple daily returns, sometimes with an extra charge

Regularly provide photo returns for smooth two-way communication

No protection according to personal habits

The level of psychological stress in the pet

Medium to high, unfamiliar surroundings and the cage are easy to stress; the activity space in the cage is large but there is group pressure

Low, Familiar Environment and Fixed Caregivers

Depending on personal arrangements, the risk varies

Suitable for pet type

Medium-sized dogs or cats are better suited for character stabilizers; non-caged children need sociable and adaptable pups

Can be customized according to the character of the child

Individually arranged, no uniform standard

Frequently asked questions FAQ

🐾 Is it safe to let a stranger come into the house to take care of the pet? How do you review sitters?

Safety is our top priority. All Fluv sitters need to pass Real name verification, pet care experience review, and sign a legally binding service guarantee agreement. We also strongly recommend that owners make an appointment before official service ”Prior home visit”, Check the sitter's relationship with the furry child face to face.

🐾 How can I guarantee the privacy of my home during the service period? Can I install a camera?

The sitter strictly complies with moving only in the pet activity area permitted by the owner. We also really encourage owners to set up their own home surveillance camera (For example, Tapo), this allows you to check the status of the furry child at any time when you are away from home, and also protects the rights of both parties.

🐾 If an accident occurs with a pet during the service, does the platform provide protection?

Yes. Fluv provides exclusive Pet safety guarantee. If an unexpected accident occurs during the service period, the platform provides the highest HK$5,000 Accident insurance compensation provides the most comprehensive protection for furry children.
➢ Click here for more information on coverage

🐾 Is it safe to give the key to the sitter? What is the best delivery method?

Platform offers ”Reproduction of key agreements is prohibited” For both parties to sign. The delivery method is very flexible; you can choose to hand it in person, seal the envelope and send it to the management office, or registered mail. We recommend using sealed delivery to ensure that the key flow is transparent and cannot be misused without permission.

🐾 How do I know if the sitter has agreed to feed and play with me today?

The sitter always uses the app when entering and leaving the house Send notifications instantly. During the nursing process, the sitter will take pictures of the furry child eating, drinking, spilling, and sleeping, and upload detailed feedback records, so that you can immediately grasp all the baby's movements.

🐾 Can I get a refund if I'm not satisfied with the sitter's services?

Yes. Fluv adopted Third-party payment guarantee mechanism, your payment will be collected by the platform first, and the payment will not be given to the sitter until the service is completed and confirmed. If the content of the service does not meet the specifications, the platform provides a refund guarantee for dissatisfaction. You must report and explain the situation to the platform during or within 3 days after the service is completed. The refund will be made according to the circumstances after confirmation by the platform. You can also pass through anytime Line Contact our support team for help.

How to let a pet sitter come to your home to take care of your little ones with peace of mind?

Fluv provides strictly reviewed pet sitters, public reviews, and complete service records, so that parents can safely find suitable pet care services at home.