1. UPLOAD A WARM PHOTO OF A PERSON AND A FURRY CHILD IN THE “MY/EDIT PROFILE” WITHIN THE APP, EDIT THEIR NAMES AND SELF-DESCRIPTIONS, AND FILL IN FULL CONTACT INFORMATION.

2. In the app, go to My > Sitter Center and upload your pet grooming licence, then pass the document review, the suitability quiz, the contract signing and the manual review.

3. CLICK “+ADD SERVICE” IN THE APP TO “MY/SERVICES” TO UPLOAD AT LEAST ONE SERVICE.

At present, Mao Koai's interconnection service areas are all over Taiwan.

THE ORDER STATUS IS AS FOLLOWS: CUSTOMER SUBMITS APPOINTMENT REQUEST-> BABYSITTER ACCEPTS ORDER-> CUSTOMER PAYMENT -> BABYSITTER COMPLETES SERVICE -> CUSTOMER CONFIRMS COMPLETION OF SERVICE.

Mao Xiaoi attaches importance to the prior communication with the client and respects everyone's schedule. Therefore, there is no obligation to stipulate when the babysitter visits, accepts orders, and customer payments, but in order to protect the nanny's rights, the babysitter must provide service after confirming the customer's payment.

The time when the customer confirms the completion of the service will affect the date on which the Babysitter receives the order. If the customer does not act “Confirm Complete” later, the system will automatically “confirm completion” 3 days after the service is completed.

1. Please make sure that the account set up in the “My/Babysitter/Set Up Receipt Account” in the APP is correct. Non-Cathay Shiva accounts will be charged a cross-line fee during the transfer, the transfer fee of $1000 or less is $10, and the transfer fee of $1001 or more is $15.

2. Orders No. 10 and 25 of each month are settled 5 days prior to “Confirmation Completed”, other than “Asylum Boarding” (the “Asylum Boarding Service is calculated separately due to different billing nature) and transferred to the account set up. In the event of a holiday, the transfer will be postponed to the next business day. Monthly No. 10 and No. 25 Settlement 5 days ago”Confirm completion”, orders that are not “Asylum Boarding” (the “Asya Homestay” service is calculated separately due to different billing nature) and transferred to 1. The account set up will be postponed to the next business day in the event of a holiday.
Example 1: On the end of service on a home care order on 3/3, the customer operates “Confirm Complete” on 3/6, and the order is tallied and transferred to the babysitter on 3/25.
Example 2: A companion walk order is “confirmed complete” by the customer on 3/5. If 3/10 is a Saturday, the order will be transferred to the babysitter on 3/12.

3. Number 5 of each month will settle the “Confirmed Stay” order for the previous month and transfer the funds agreed to the Babysitter to the account set up by 1. In the event of a holiday, the transfer will be postponed to the next business day.

In general, pet care helpers are 100% responsible for accidents with pets; all services traded through fur and love include Cathay Thai Pet Insurance, which can disperse liability risks.

⚠️ For customer complaints, the platform asks for objective evidence from the point of view of fairness and fairness of third parties. Because “True Care Returns” is a necessary part of the babysitting service, if the customer does not report the transaction to the platform and the nanny cannot prove the return, the platform will process the order in a refund manner; on the contrary, if the babysitter has properly executed all customer transactions and takes a photo of the return. The platform ensures that the babysitter receives the payment for the order. In order to protect their own interests, babysitting services are required to take photographs of all customer transactions to avoid the customer being misled without being able to prove themselves. The home related services also need to take timely photographs of the situation and notify the customer when entering and leaving, so that customers do not think that the service time is inaccurate.