Fluvとは何ですか？

ペットを飼っている方々が簡単にペットシッターを見つけられるマッチングアプリです。大事なペットに適したペットシッターを近場で見つけるお手伝いをします。

ペットが攻撃的な場合もFluvを利用できますか？

過度に攻撃的なペットの場合は、状況によりご利用いただけない場合がございます。

サービスの登録や予約方法を教えてください。

1. こちらをクリックしてFluvのアプリをダウンロード。2. Fluvのアプリを開く。3.「Facebookでログイン」または「Apple IDでログイン」をタップ。

シッターのレビューはどうやって残すのですか？

シッターがサービスを完了した後に、レビューを残すことが可能になります。

予約をキャンセルし、返金をしてもらうには？

キャンセルのタイミングに応じて返金いたします。

パスワードをリセットするには？

FluvはFacebookとApple ID、Google IDを使用してログインするため、パスワードのリセットは不要です。

アカウントを削除するには？

Fluvのカスタマーサポートにご連絡ください。お問い合わせメール：service_jp@fluv.com。

Fluvにはどんなペットケアサービスが含まれていますか？

訪問ペットシッター、お散歩代行、ペットのお泊りサービス等、必要にお応じたケアサービスをお選び頂けます。

適切なペットケアサービスを見つけるには？

1. Fluvのアプリを開く。2.「ホーム」へ移動。3. サービスの種類を選択後、場所を入力して「検索」をタップ。4. 気になるサービスが見つかったら、「予約リクエスト」をタップ。5. ケアの詳細を入力して「予約リクエスト」をタップします（シッターの受託及び支払いが完了するまで予約は成立しません）。

注文の確認方法

1. Fluvアプリを開く。2.「注文」タブへ移動。3.「マイオーダー」をタップ。4. 全ての注文を一覧できます。

予約と支払いの方法を教えてください。

1. まずはシッターとペットの相性を確認。2. 予約リクエストを送り、事前面会（顔合わせ）を手配。3. シッターが依頼を受諾したら、Fluv上で安心決済。

ペットシッターを予約するにはどのくらいの費用がかかりますか？

訪問シッター：1回あたり4000円～。お散歩代行：30分単位で1回あたり2000円～。

シッターに現金で支払うことはできますか？

Fluvのアプリ外で支払いを行った場合はサービス保証が適用されません。また、ペットシッターは契約解除となります。

Fluvはどのようにしてペットの安全を守っているのですか？

Fluvのペットシッターは全員、本人確認及び必要なトレーニングや審査を受けています。予約前に各ペットシッターの評価や該当資格をご覧頂くことも可能です。

Fluvはどのようにしてペットの飼い主を保護してくれるのですか？

Fluv上で行われる予約は全て保証の対象となっております。サービスにご満足頂けなかった場合は全額返金いたします。

Fluv is a matching app that helps pet owners easily find pet sitters. We help you find a pet sitter nearby who is right for your beloved pet.

Can I use Fluv if my pet is aggressive?

If your pet is excessively aggressive, you may not be able to use the service depending on the situation.

How do I sign up and book a service?

1. Tap here to download the Fluv app. 2. Open the Fluv app. 3. Tap Sign in with Facebook or Sign in with Apple ID.

How do I leave a review for a sitter?

You can leave a review after the sitter has completed the service.

How do I cancel a booking and get a refund?

Refunds are issued based on when the cancellation is made.

How do I reset my password?

Fluv uses Facebook, Apple ID, and Google ID for sign-in, so there is no password to reset.

How do I delete my account?

Please contact Fluv customer support at service_jp@fluv.com.

What pet-care services does Fluv offer?

You can choose the care service that fits your needs, such as in-home pet sitting, dog walking, and overnight pet boarding.

How do I find the right pet-care service?

1. Open the Fluv app. 2. Go to Home. 3. Select a service type, enter your location, and tap Search. 4. When you find a service you like, tap Request Booking. 5. Enter the care details and tap Request Booking (the booking is only confirmed after the sitter accepts and payment is completed).

How do I check my orders?

1. Open the Fluv app. 2. Go to the Orders tab. 3. Tap My Orders. 4. All of your orders will be listed.

How much does it cost to book a pet sitter?

In-home sitting: from 4,000 yen per visit. Dog walking: from 2,000 yen per 30-minute walk.

Can I pay the sitter in cash?

If payment is made outside the Fluv app, the service guarantee does not apply, and the pet sitter's contract will be terminated.

How does Fluv keep pets safe?

All Fluv pet sitters go through identity verification along with the necessary training and screening. You can also review each sitter's ratings and qualifications before booking.

How does Fluv protect pet owners?

All bookings made on Fluv are covered by our service guarantee. If you are not satisfied with the service, you will receive a full refund.

Find a Trusted Pet Sitter with Fluv

Featured Sitters That Will Treat Your Pets Like Family

📍Shinjuku City,
Suginami City,
Nakano City...

Asuka

📍Kawasaki City,
Yokohama City,
Setagaya Ward...

みこ

📍Shinjuku Ward,
Bunkyo Ward,
Itabashi Ward...

さいとう

📍横浜市、
川崎市
...

寄本果歩

📍藤沢市、
厚木市、
海老名市...

宗野こずえ

📍墨田区、
江東区、
群馬県...

Riyo

📍墨田区、
江東区、
群馬県...

Riyo

Hear From Other Pet Parents Across Japan

Chris

★★★★★

I was initially very anxious about traveling when I moved to Japan with my cat. I am not a big fan of putting my cat in pet hotels and would prefer if she could relax in the comfort of our home when I'm away. Fluv was the best solution I've found in Japan. I left Japan to travel for a week and my English-speaking sitter would send me updates of my cat every day. She also gave me many insights on how I can navigate my life as a cat parent in Tokyo. Fluv is a lifesaver for my cat and me, and I will definitely use their service again!!

Karan

★★★★★

It was my first time using the service, but I was able to entrust my beloved dog with complete peace of mind. The sitter was very kind and a true animal lover. I heard they had previously worked in an animal-related field, and their experience really showed — the care was incredibly attentive. They carefully noted all the details, washed the dishes after meals, wiped my dog's mouth, changed the toilet sheets, and even did brushing and grooming. They also handled the walk safely with a double leash, and my dog had a wonderful time. I would love to book again!

Cherry

★★★★★

I asked for 30 minutes of daily care for my cat while I was away. From the very first meeting, the thorough explanation and genuine love for animals put me completely at ease! I was worried because my cat had knocked over the pet camera and the automatic feeder before the visit, but they responded to my last-minute request and fixed everything. My cat is very timid and usually can't be touched by someone new without several visits — so I was amazed to hear that they managed to pet her head on the very first visit! I truly believe it was their warm and reassuring approach that made the difference. I look forward to booking again! 🐈✨

Marupuchacharamaru

★★★★★

I requested a dog walking service. The care was very attentive and I was able to hand things over with full confidence! My dog warmed up right away and was in a great mood throughout the entire walk! At the end, I also received helpful advice about my dog's habits on walks. Thank you so much!

Eri

★★★★★

The initial meetings and communication were smooth! I was a little worried about how my pets would feel being cared for by someone outside the family, but it went surprisingly well and I felt so relieved. Both of them seemed to have a great time — so many photos came through! I'm confident I can book again next time with complete peace of mind.

Hichan Kohada

★★★★★

The sitter had a wonderful smile and was so easy to be around. They were clearly experienced with dogs, and my dog looked completely relaxed in their arms — which gave me such peace of mind! I also loved that they captured photos and videos of the walk. I would absolutely love to use the service again. Thank you so much!

Naoko

★★★★★

The care was thorough and attentive throughout! They have a natural rapport with animals and my pet took to them right away. It was a truly satisfying experience and I felt completely comfortable leaving my pet in their hands. I look forward to booking again!

Why Choose Fluv

Pricing

¥10,000 Base rate only

Meet & Greet Fee

¥3,000–¥5,000

Booking

1 week in advance Phone or LINE

Sitter Selection

No choice Randomly assigned — no transparency in who cares for your pet

Pet Comfort

Different caretaker each time — stressful until your pet adjusts

Pricing

From ¥2,000 All-inclusive — no extra fees for multiple pets or holidays!

Meet & Greet Fee

Free First meet & greet free (normally ¥1,000)

Booking

Instant app booking Anytime, anywhere, 24/7

Sitter Selection

Choose your preferred sitter Browse public reviews before you decide

Pet Comfort

Familiar face, less stress Same dedicated sitter every time

Pricing

From ¥8,000 Many hidden fees — holiday surcharges, multi-pet fees, travel costs, etc.

Meet & Greet Fee

¥2,000–¥3,000 Pre-service consultation fee

Booking

1 week in advance Phone or LINE

Sitter Selection

Limited say Company dispatched — pet parents have little input

Pet Comfort

Dispatch model means rebuilding trust with a new sitter every visit

Fluv's Safety and Security Measures

Certified, verified, and reviewed sitters

Beyond identity verification, Fluv pet sitters must meet various requirements, including holding relevant certifications and passing aptitude tests. Details of all certifications held by a sitter are clearly listed on their profile page. Additionally, pet owners can post fair and honest reviews of the services they receive, which you can use as a reference when choosing your next sitter.

Status reports with photos and videos,
plus free pre-service meet-and-greets or home visits

Sitters provide detailed updates on your pet’s meals, hydration, and bathroom habits, complete with photos. Furthermore, you can arrange a meet-and-greet or a home visit with the sitter before booking to ensure you feel comfortable and confident. You may also choose to install a pet camera in your home to monitor the situation while the sitter is there.

Pet camera installation recommended

To ensure you have complete peace of mind, Fluv recommends that pet owners install pet cameras or other recording devices so they can check on their pets while the sitter is present.

Support Desk

For any questions regarding our services, we provide in-house support via LINE, as well as a comprehensive FAQ section that you can access at any time.
■ Click here for our LINE support desk.

Easy booking and secure online payments

With the Fluv app, you can easily book a trusted dog or cat sitter. From searching for sitters and checking rates to making online payments, everything is handled within a single app. Fluv simplifies the pet sitting booking process, allowing you to secure a sitter with just a few taps.

Frequently Asked Questions

🐾 Do you have English-speaking sitters in Tokyo?

Yes — Fluv is the leading platform for English-speaking pet sitters in Tokyo, serving the international community across all 23 wards including Minato, Shibuya, Setagaya, Shinjuku, Meguro, and beyond. Our English-speaking pet sitters offer in-home drop-in visits, dog walking, and cat sitting, so your pet can stay comfortable in their own home while you're away.

Every English-speaking sitter on Fluv is verified through identity checks and certified by the Japan Pet Sitter Association, and many hold additional qualifications such as Domestic Animal Manager certification or international grooming credentials. You can browse sitter profiles, filter by language, read transparent reviews from other expat pet parents in Tokyo, and book a free meet-and-greet before your first session — all directly through the Fluv app.

Whether you need a reliable English-speaking cat sitter in Shibuya, a bilingual dog walker in Minato, or a professional pet sitter near you anywhere in Tokyo, Fluv makes it easy to find trusted care without a language barrier.

🐾 What are the fees and cancellation policy for in-home pet sitting?

Pricing ① Meet & greet: ¥1,000 / 30 min
② Sitting fee: From ¥4,000 / 30 min
※ All prices are tax-inclusive. No holiday surcharges or additional pet fees.

Booking · Same-day and next-day bookings are available for sessions of 1 hour or more.
· For long-term requests (3+ days), unexpected issues can sometimes arise.
※ We ask that sessions be at least 1 hour per day (either one 60-min session or two 30-min sessions).

Cancellation policy 100% fee applies if cancelled the day before the session.
Cancellations during an active booking period are not permitted.

Payment deadline Payment is due within 2 days of the sitter accepting the booking. After this window, the sitter may cancel the request.

🐾 What makes Fluv different from other pet sitting services?

Many other services charge extra for multiple pets or busy seasons. With Fluv, you always get a clear, all-inclusive package price — no surprises.

You can also book through the Fluv app 24/7. Whether it's a last-minute change, a long weekend, or late at night, arranging a sitter is always quick and easy.

🐾 I'm worried about letting a stranger into my home. Is it safe?

Every Fluv sitter goes through identity verification and qualification checks before joining the platform. If you'd like extra peace of mind, you can set up a pet camera at home to check in on your pet anytime. Sitters also send regular updates while you're away.

Sitters are required to notify you upon arrival and departure. You'll also have the opportunity to meet your sitter in person beforehand, so you can build trust before the first session. If you're not satisfied with the service, we offer a full refund.

🐾 How do I book and pay for pet care services?

Visit the booking page to get started. Through the app, you can easily select a date, sitter, and service — then pay online instantly via card or Apple Pay. Your payment is held securely by our team until the service is confirmed complete, at which point it's released to your sitter.

🐾 Which areas does the Fluv pet sitter app cover?

At the moment, Fluv operates in Tokyo and select cities in the greater Tokyo area.
We're actively expanding our coverage — please reach out via our official LINE if you'd like us to serve your area.

🐾 My pet is shy and takes time to warm up to people. Will Fluv still work for us?

For shy pets, we recommend arranging an in-home meet and greet beforehand. With you present, your pet can interact with the sitter in a familiar environment, which helps ease any anxiety. If you still have concerns, feel free to speak directly with your sitter to decide together whether the service is a good fit.

Please note that if your pet shows aggressive behavior, this service may not be appropriate. This policy exists to protect both your pet and your sitter, and to prevent accidents caused by excessive stress or excitement.

Trusted English-Speaking Pet Sitters Across Tokyo & Kanto

Find a Trusted Pet Sitter with Fluv

Trusted English-Speaking Pet Sitters Across Tokyo & Kanto

Partners and Enterprise Customers

Welcome coupon

On your first booking

Featured Sitters That Will Treat Your Pets Like Family

Fluvのサービス

訪問シッター

お散歩代行

Hear From Other Pet Parents Across Japan

Why Choose Fluv

Pet Parents are Sharing Their Experiences on Social Media

Fluv's Safety and Security Measures

Certified, verified, and reviewed sitters