Fluv scam alert: how to protect yourself from fraud

Recently, scammers have been misusing Fluv’s brand name and company name “Ke Ai Creative Technology Co., Ltd.” to post fake job listings in order to steal personal information or money. We are deeply sorry to hear this is happening, and urge everyone who cares about their pets to stay alert and watch out for scams.

Recent scam cases

Fraudsters have been posting fake “pet sitter” job listings under Fluv’s name, typically asking applicants to provide personal information or make further contact — all of which are scams. These fake messages most often appear on unofficial platforms or social communities, specifically targeting caring pet owners.

How to tell real from fake: four tips from Fluv

Check whether the job platform is legitimate
Fluv’s official job listings only appear on reputable platforms such as 104 Job Bank. We do not recruit through unofficial communities or unknown messages.
We will never send unsolicited private messages asking for personal information
Our customer service team and staff only contact you through our official LINE account, official customer service phone number, or official fan page. We will never proactively send private messages under a personal name requesting any personal information, including ID numbers or bank account details. If you receive such a message, please be on high alert immediately.

If it’s not from Fluv’s official channels, it’s fake!
Applications are only accepted through the official app
Want to become a Fluv pet sitter? We will only direct you to download the official Fluv app and apply through it, or assist you via our official LINE account or official customer service. We will never ask you to proceed through any other unknown channels.
Verify directly through official channels
If you’re unsure whether information you’ve received is legitimate, please verify it through the following official channels:
- Official LINE account 👉 @fluv.pet
- Fluv official website 👉 https://www.fluv.com/tw
- App download link 👉 Onelink.to/Fluv
- Official phone number 👉 0908-708-372
  
  Always look for Fluv’s official account — do not add unknown accounts like these.

Why you should be on guard against these scams

Fluv’s goal is to provide a safe, professional platform for everyone who loves animals. Fake messages and scams not only harm users’ rights, but also damage the healthy growth of the pet care industry. We are firmly committed to fighting these unlawful acts and continuously improving the safety of our platform.

Please share this — protect the people who love animals

Fluv encourages everyone to help share this article so that more people have access to accurate information, and fewer caring pet owners fall victim to scams. Thank you for your support — let’s work together to keep the pet care community safe!