Insurance and Protection

We do not charge pet parents additional insurance or protection fees. Fluv Ai will provide you with the specified services. Please carefully read the following insurance and protection details:

How to Obtain Insurance and Protection?

Services booked and paid for through the Fluv Mao Xiao Ai platform will include the following services, insurance, and protection during the service period.

Pet Boarding
In-Home Pet Care
Dog Walking
In-Home Grooming
In-Home Bathing

Please review the insurance and protection details and their exceptions carefully

In partnership with Cathay Insurance, we provide the following insurance and protection:

Accidents - Pet Injury: This coverage applies when a pet under the care of a pet service provider suffers accidental injury during the service period, and the pet service provider is found liable. The pet service provider must first pay the veterinary medical expenses, with a deductible of NT$3,000. For amounts exceeding the deductible, Cathay Insurance will provide up to NT$15,000 in additional medical coverage. If a pet under care is lost, we will immediately post a lost pet advertisement online. The pet service provider and pet owner must reach their own agreement regarding compensation.
Accidents - Pet Food Poisoning: This coverage applies when a pet suffers food poisoning from food provided by the pet service provider, and the pet service provider is found liable. The pet service provider must first pay the veterinary medical expenses, with a deductible of NT$3,000. For amounts exceeding the deductible, Cathay Insurance will provide up to NT$15,000 in additional medical coverage.
Public Liability - Pet Service Provider's Liability to Third Parties: This coverage includes compensation for third-party personal injury or property damage caused by pets under care during the service period, when the pet service provider is found liable. The pet service provider must first pay the compensation costs, with a deductible of NT$3,000. For amounts exceeding the deductible, Cathay Insurance will provide up to NT$2,000,000 in additional compensation.

Insurance and Protection Does Not Include:

The NT$3,000 deductible.
Services booked outside the Fluv Mao Xiao Ai platform or application.
Accidental injuries, illnesses, or property damage to pet service providers and their family members or friends.
Any diseases or viruses transmitted by pets of pet service providers or pet owners.
Compensation for any lost pets.
Injuries caused by attacks from wild animals such as snakes, crocodiles, tigers, etc.
Violations of professional standards (such as walking in areas we deem unsuitable or walking without a leash).

Insurance and Protection Does Not Cover the Following Pet Types and Personnel:

Pets with a history of aggression towards animals or humans, or pets requiring continuous medical treatment - please confirm carefully before booking!
Does not include pets owned by the pet service provider or other pets under their care.
Commercial boarding facilities (such as pet hotels).
Pet sitters and service providers with criminal records within the past five years (excluding traffic violations).
Booked pet service providers who own different types of pets, such as dogs, cats, rabbits, etc.

What to Do in Case of Accidents or Incidents:

We recommend that pet sitters request pet owners to provide emergency contact information and veterinarian details.
If a client's pet is injured, the pet sitter should contact the pet owner or emergency contact before taking any medical action.
Pet sitters should attempt to resolve issues directly with pet owners, as most problems should be solvable independently.

Important Notes Before Filing a Claim:

While the chance of accidents is low, if a client's pet is injured, the pet sitter should contact the pet owner or emergency contact before taking any medical action.
If the pet sitter cannot reach the pet owner during an accident, the pet owner agrees that the pet sitter may make reasonable medical decisions. If the pet sitter is found liable (including when the pet sitter delegates care to another person, the responsibility remains with the booked pet sitter), the pet sitter must bear the medical expenses. If the accident is caused by a third party unrelated to the sitter, the pet owner must reimburse the medical expenses to the pet sitter.
Please carefully review and confirm whether your pet is covered under Fluv Mao Xiao Ai's protection.

Claim Process:

Please send the following details to:

service@fluv.com

Screenshot of booking information (must include pet name and sitter name)
Date and location of the incident
Detailed description of the accident circumstances
Photos of pet injuries and veterinary bills
Detailed contact information for the pet owner's veterinarian
Must notify Fluv Mao Xiao Ai within one day after service ends

Insurance and Protection

We do not charge pet parents additional insurance or protection fees. Fluv Ai will provide you with the specified services. Please carefully read the following insurance and protection details:

How to Obtain Insurance and Protection?

Services booked and paid for through the Fluv Mao Xiao Ai platform will include the following services, insurance, and protection during the service period.

Pet Boarding

In-Home Pet Care

Dog Walking

In-Home Grooming

In-Home Bathing

Please review the insurance and protection details and their exceptions carefully

In partnership with Cathay Insurance, we provide the following insurance and protection:

Insurance and Protection Does Not Include:

The NT$3,000 deductible.

Services booked outside the Fluv Mao Xiao Ai platform or application.

Accidental injuries, illnesses, or property damage to pet service providers and their family members or friends.

Any diseases or viruses transmitted by pets of pet service providers or pet owners.

Compensation for any lost pets.

Injuries caused by attacks from wild animals such as snakes, crocodiles, tigers, etc.

Violations of professional standards (such as walking in areas we deem unsuitable or walking without a leash).

Insurance and Protection Does Not Cover the Following Pet Types and Personnel:

Pets with a history of aggression towards animals or humans, or pets requiring continuous medical treatment - please confirm carefully before booking!

Does not include pets owned by the pet service provider or other pets under their care.

Commercial boarding facilities (such as pet hotels).

Pet sitters and service providers with criminal records within the past five years (excluding traffic violations).

Booked pet service providers who own different types of pets, such as dogs, cats, rabbits, etc.

What to Do in Case of Accidents or Incidents:

We recommend that pet sitters request pet owners to provide emergency contact information and veterinarian details.

If a client's pet is injured, the pet sitter should contact the pet owner or emergency contact before taking any medical action.

Pet sitters should attempt to resolve issues directly with pet owners, as most problems should be solvable independently.

Important Notes Before Filing a Claim:

While the chance of accidents is low, if a client's pet is injured, the pet sitter should contact the pet owner or emergency contact before taking any medical action.

Please carefully review and confirm whether your pet is covered under Fluv Mao Xiao Ai's protection.

Claim Process:

Please send the following details to:

Screenshot of booking information (must include pet name and sitter name)

Date and location of the incident

Detailed description of the accident circumstances

Photos of pet injuries and veterinary bills

Detailed contact information for the pet owner's veterinarian

Must notify Fluv Mao Xiao Ai within one day after service ends