Privacy Policy｜Fluv｜Pet Sitter Platform｜Pet Care at Home, Pet Sitter, Cat Babysitter

Introduction
- Welcome to the Fluv Ai platform, operated by Keai Creative Technology Co., Ltd. Fluv Ai takes its responsibilities under applicable privacy and personal data protection laws and regulations (“Privacy Laws”) seriously and is committed to respecting the privacy and concerns of all users of the Fluv Ai website (“this Website”). We understand that the personal data you entrust to us is of great importance, and we take it as our responsibility to properly manage, protect, and process your personal data. This privacy policy (“Privacy Policy” or “Policy”) is intended to help you understand how we collect, use, disclose, and/or process the personal data you provide to us or that we possess about you. It also helps you make informed decisions before providing us with any personal data. Please read this Privacy Policy carefully. If you have any questions about this information or our privacy practices, please refer to the section titled “Questions, Concerns, or Complaints? Contact Us” at the end of this Privacy Policy.
- “Personal Data” refers to any information related to an individual, regardless of its accuracy, that enables identification of the individual either by itself or in combination with other data held or accessible by an organization. Our service only collects your Email for account registration and login purposes. We do not collect any other personal data, nor do we share your Email with any third party.
- By using our service, registering an account, visiting our website, or accessing our service, you acknowledge and agree to the practices, requirements, and policies outlined in this Privacy Policy. You also consent to our collection, use, and processing of your Email for account management purposes. If you do not agree to the handling of your Email as described in this Privacy Policy, please refrain from using our service or accessing this website.
- If we make any changes to this Privacy Policy, we will publish the updates on our website or provide a modified policy. We reserve the right to modify this Privacy Policy at any time, and all changes will take effect immediately.
When Does Fluv Ai Collect Personal Data?
1. We may collect your personal data in the following situations:
  1. When you register and/or use our service or website, or create an account with us;
  2. When you submit forms online or physically, including but not limited to application forms related to our products or services;
  3. When you sign agreements, provide documents or information related to your interactions with us, or use our products and services;
  4. When you interact with us via telephone (which may be recorded), letters, faxes, face-to-face meetings, social media, or emails;
  5. When you use our electronic services, interact with our apps, or access our website, including the use of cookies;
  6. When you transact through our service;
  7. When you provide feedback or complaints;
  8. When you register for competitions; or
  9. When you submit personal data to us for any reason.
  The above scenarios are not exhaustive but represent common situations in which we may collect your personal data.
2. When you visit, use, or interact with our mobile applications or website, we may use various technologies to automatically or passively collect specific information, which may be downloaded to your device and modify its settings. The information we collect may include, but is not limited to, your Internet Protocol (IP) address, operating system, browser type, mobile device type, unique device identifier (UDID) or mobile equipment identifier (MEID), referring website address (if applicable), and the pages you visit on our website or mobile applications, along with the visit duration. We collect, use, disclose, and/or process this information strictly for the defined "purposes" stated below.
3. Our mobile applications may use GPS, Wi-Fi, or other technologies to collect precise information about your device’s location. We may collect, use, disclose, and/or process this data for one or more “purposes,” including but not limited to:
  - Providing location-based services requested by you;
  - Delivering relevant content based on your location;
  - Allowing you to share your location with other users through our services.
  You can revoke our access to your location data through your device settings. If you have any questions about disabling location services, please consult your mobile device provider or manufacturer.
What Personal Data Does Fluv Ai Collect?
1. Fluv Ai collects the following personal data, but is not limited to:
  - Name;
  - Email address;
  - Date of birth;
  - Billing address;
  - Bank account and payment information;
  - Phone number;
  - Gender;
  - Any other information provided by users during account registration or while using our services, as well as aggregated information regarding user interactions with our website and services.
2. If you do not wish for us to collect the above information/personal data, you may notify our "Data Protection Officer" in writing at any time to opt out. You can find more information on how to opt out under the section titled “How to Opt-Out, Remove, Request Access, or Modify Your Information?” below. However, please note that if you do not allow us to collect your personal data or disagree with how we collect, use, or process your data, your ability to use our services may be affected. For example, refusing to share location data may result in the deactivation of location-based features.
Account Setup
1. To use certain features of our service, you must create a user account, which requires submitting specific personal data. During registration and account creation, we require you to provide your name, email address, and a chosen username. Additionally, we may request other relevant information, such as:
  - Phone number;
  - Email address;
  - Shipping address;
  - Photo identification;
  - Bank account details;
  - Age;
  - Date of birth;
  - Gender;
  - Interests.
  After activating your account, you will select a username and password. Your username and password are used for secure account access and maintenance.
How Does Fluv Ai Protect Customer Information?
1. We implement various security measures to ensure that your personal data remains safe within our system. User personal data is stored in a secure network, accessible only by a limited number of employees with special access rights to the system.
2. We retain personal data in accordance with privacy laws and/or other applicable legal requirements. This means that we will immediately destroy or anonymize your personal data when:
  - (i) It is no longer necessary for the purpose it was collected; and
  - (ii) It is no longer required for any legal or business purpose.
3. If you stop using our website or your access to our services is terminated, we will continue to store, use, and/or disclose your personal data as required by this Privacy Policy and applicable privacy laws. According to applicable laws, we may securely dispose of your personal data without prior notice to you.
Does Fluv Ai Disclose Your Information to Third Parties?
1. In the course of conducting business, we may need to disclose your personal data to third-party service providers, agents, and/or affiliated companies for one or more of the purposes outlined above. These third parties may process your personal data on our behalf or otherwise use your data for specific purposes.
2. The third parties we disclose personal data to include, but are not limited to:
  1. Our subsidiaries, affiliates, and related companies;
  2. Contractors, agents, service providers, and other third parties we use to support our business, including but not limited to:
    - Mailing companies;
    - Telecommunications providers;
    - IT companies;
    - Data centers.
  3. Buyers or successors involved in mergers, restructuring, reorganization, dissolution, or other sale or transfer of Fluv Ai’s assets. This includes transactions where Fluv Ai holds user data as part of transferred assets.
3. For clarity, under privacy laws or other applicable regulations, we may collect, use, or disclose personal data without obtaining your consent in situations where it is legally permitted.
Questions, Concerns, or Complaints? Contact Us
1. If you have any questions or concerns about our privacy practices or your transactions with this service, please contact us at: hello@ifluvyou.com
2. If you have any complaints or dissatisfaction regarding how we handle your personal data or our compliance with privacy laws, please contact us to submit your complaint.
3. Whether you submit your complaint via email or mail, please specify in the subject line that it is a Privacy Law complaint. This ensures that your email or letter is processed by the relevant personnel promptly.
Terms and Conditions
1. Please also read our other related policies and terms of use, which include important information about using this website and our services, as well as disclaimers and limitations of liability.

Privacy Policy

Introduction

When Does Fluv Ai Collect Personal Data?

What Personal Data Does Fluv Ai Collect?

Account Setup

How Does Fluv Ai Protect Customer Information?

Does Fluv Ai Disclose Your Information to Third Parties?

Questions, Concerns, or Complaints? Contact Us

Terms and Conditions